This policy explains how EKO Gardening Solutions handles personal information when you use this website, contact us, request a quote or become a client.
1. Who we are
EKO Gardening Solutions (ABN 29 987 156 401) provides gardening, landscaping and related property services in Melbourne, Victoria. In this policy, “EKO”, “we”, “us” and “our” mean EKO Gardening Solutions.
Privacy questions can be sent to contact@ekogardeningsolutions.com.au or raised by calling 0415 386 399.
2. Personal information we collect
Depending on how you deal with us, we may collect:
- your name, phone number, email address and preferred contact method;
- the property address, suburb, postcode, access details and property type;
- project descriptions, measurements, timing, service preferences and photographs or videos you provide;
- communications, quote details, service records, invoices, payment status, feedback and complaint information;
- information supplied by an authorised property manager, family member, referrer or other representative; and
- basic technical information recorded by website hosting and security systems, such as IP address, browser, device, requested pages, time and referring page.
Please avoid sending sensitive information or photographs of people, number plates, documents or private areas unless it is genuinely necessary for the enquiry.
3. How we collect information
We usually collect information directly from you through website forms, phone calls, text messages, email, social media, site visits, quotes and service delivery. We may also receive information from a person you have authorised, a property manager, a public business listing or another source where collection is reasonably necessary for the work.
The website quote form asks for the address of the job so we can book a free measure or quote from your photos. If you would rather not give it yet, you can call or text us instead, although withholding it can limit our ability to assess access, measure visible areas or prepare an efficient quote.
4. Why we collect and use it
We use personal information to:
- respond to enquiries and communicate with you;
- assess the property, recommend a scope and prepare a quote;
- schedule, deliver, document and follow up services;
- obtain materials, arrange disposal, invoice and keep business records;
- manage safety, insurance, disputes, legal obligations and suspected misuse;
- improve our website, enquiries, services and customer experience; and
- send service reminders or marketing where permitted. You can opt out of promotional communication at any time.
If we cannot collect the details reasonably needed for a job, we may be unable to assess the enquiry, quote accurately or provide the service.
5. When information may be disclosed
We do not sell personal information. We may disclose only the information reasonably needed to:
- EKO workers, contractors or authorised representatives involved in the enquiry or service;
- technology providers that support forms, customer management, email, hosting, storage, analytics, payments or business administration;
- suppliers, disposal facilities or other service providers where needed for the agreed work;
- professional advisers, insurers and dispute-resolution providers; and
- government, emergency or law-enforcement bodies where required or authorised by law.
The website is hosted by Cloudflare. Details sent through the website’s quote form go to EKO’s Jobber account so EKO can review the enquiry, contact the requester and manage any resulting work. Depending on which form the page shows, they go to Jobber directly (Jobber’s embedded form) or through EKO’s own form, which also keeps a backup copy in EKO’s Cloudflare storage for up to 90 days (photos for up to 30 days), sends EKO an instant notification through Telegram, and emails a copy (with any photos) to EKO’s own inbox, which is provided by Google Workspace, so the enquiry isn’t missed. EKO’s own form also records which ad or link brought the visitor, so EKO can tell which advertising works; it does not send your name, email or phone number to Google Analytics or Google Ads. Cloudflare, Jobber, Telegram and Google handle information under their own privacy policies.
6. Overseas processing
Some technology providers process or store information outside Australia. This can include Cloudflare’s global hosting infrastructure, Jobber’s processing in Canada and the United States, Telegram’s messaging service and Google’s email service. Provider locations can change as their infrastructure changes. We take reasonable steps to use reputable providers and limit disclosure to what is needed for the relevant service.
7. Website data, analytics and cookies
Cloudflare hosting and security systems may process ordinary request and usage data needed to operate and protect the website. The website also loads Google Analytics to help EKO understand visits and useful actions such as quote, phone, email, Google-profile and social-link clicks. Google Analytics may use cookies and process information such as the page visited, referring page, approximate location, device and browser information, and engagement with the site. EKO does not intentionally send names, contact details, form entries or photographs to Google Analytics.
Google Analytics is on by default. You can turn it off at any time using “Analytics choices” in the website footer; your choice is saved in your browser. When you arrive from a Google ad, Google Ads may record that the visit or enquiry came from that ad so EKO can measure which advertising works. EKO does not use advertising-personalisation or remarketing features.
If you arrive by clicking an ad or a tagged link, the website remembers that link's campaign labels and Google click ID in your browser (session storage and a first-party cookie that expires after 7 days). This lets the quote form record which ad or link the enquiry came from. It holds no name or contact details, and turning analytics off clears it.
Links to Jobber, Google, Instagram, Facebook and other third-party websites are governed by those services’ own privacy practices. EKO is not responsible for the operation of an external website.
8. Storage, security and retention
Information may be held in EKO’s email, devices, business records and third-party cloud systems. We use reasonable administrative and technical measures appropriate to a small service business, including access controls and reputable service providers. No internet transmission or storage system can be guaranteed completely secure.
We keep information only for as long as reasonably required for enquiries, service delivery, business records, tax, insurance, dispute resolution and legal obligations. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
9. Access, correction and complaints
You may ask what personal information we hold about you, request access or correction, withdraw a marketing preference, or raise a privacy concern by contacting us. We may need to verify your identity and may decline a request where the law permits, but we will explain the reason where appropriate.
We will acknowledge a privacy complaint and aim to investigate and respond within a reasonable time. Information about Australian privacy rights is also available from the Office of the Australian Information Commissioner.
10. Changes to this policy
We may update this policy when our website, service providers or information-handling practices change. The current version and revision date will remain available on this page.